Frequently Asked Questions during COVID-19

Q:Where can I view my paystubs?

A: All current/former employee paystubs are available online at via their personal employee portal 24/7.

Q:When will I get paid for working during weekend March 29th?

A:We are working very hard to get you your final paycheck as soon as possible in this extreme situation.
Please look for an email on Monday for confirmation of your paycheck’s posting date.

Q:What if I am not getting the TeamOne emails?

A:Check your Spam or Junk folders and make sure that TeamOne emails are authorized.
Check your personal employee portal to make sure your contact information is up to date.
If you are still having problems, you can contact us via phone or via contact us page.

Q:What if I have a question about my hours?

A:Make sure you check your hours via the Kronos Workforce Ready application on your phone or online.
If you still have questions, you can email and we will get back to as soon as we can.

Q:Will we be returning to the same dept/position when we get called back into work?

A:It is our hope that you can return to the same department or position however, it is not guaranteed.

Q:Will we need to re-apply with TeamOne when returning to assignment?

A:No.You do not need to re-apply.
But we need you to make sure your contact information is up to date in your personal employee portal.

Q:Will we need to attend another orientation when returning to assignment?

A:Yes. However, it will be shorter than your original orientation.

Q:Am I able to use my PSL (Paid Sick Leave) hours after I was released due to the closure?

A:No, as Paid Sick Leave is only available for active employees working.

Q:Will my sick hours be available when I return to assignment?

A:Yes. All available accrued Paid Sick Leave hours remain available up to 1 calendar year if re-hired.

Q:I won’t be returning to TeamOne and am no longer available for work. What should I do?

A:Please email us via your employee personal portal or through our company website so we can remove you from our Actively Seeking list.
By doing this you will allow someone else who needs the job to be immediately contacted.